Форум

Измеряй, Анализируй, Контролируй ... спрашивай, отвечай, советуй.

0
Not a bug

The device is not connected anymore at the server.

MOUCHEROUD 3 месяца назад в Оборудование обновлен Support Manager 3 месяца назад 1

Hi,

our device is not connected anymore at the server. 
Is that the server is down ? 

0
Отвечен

Индексация тарифов

Иван 4 года назад в Дашбоард и виджеты обновлен Support Manager 3 месяца назад 6

Тарифы на электроэнергию меняются раз в полгода. Как менять текущий тариф понятно, но в этом случае пересчитается и статистика за предыдущие периоды?! Как оставить историю не тронутой? Иначе истинные расходы за прошлые периоды будут не корректными!

Ответ
Support Manager 1 год назад

To calculate a new tariff without losing data for the previous period, you need to make a complex expression.

- In the widget settings, in the Arithmetic operation select f(x)

- click on the Edit icon and set the conditions:


d.TIME < new Date(2022,0,1) ? d.Ch1*0.05 :
d.TIME < new Date(2023,0,1) ? d.Ch1*0.06 :
d.Ch1*0.07;

where

new Date(2023,0,1) is January 1, 2023

before January 1, 2022 at the rate of 0.05

before January 1, 2023 at the rate of 0.06

everything will continue at the rate of 0.07


Replace the values with your tariff accordingly.


With each tariff change, you can add a new line of conditions in the same format new Date(Year, Month, Day).

Note that the month starts at 0. (0 - January, 1 - February, ... , 11 - December.)

0
Завершен

D105 enregy meter

Lasse 3 месяца назад в Оборудование обновлен Support Manager 3 месяца назад 2

Hello

Can you help me how I should connect my meters to the D105?

I'm connection a Carlo Gavazzi EM340 and a Carlo Gavazzi EM111

In their manua is said that it should be connected like this

Image 2094

Greetings. Lasse

0
Отвечен

D103 G3 issue after grid outage and other concerns

J5TPM 3 месяца назад обновлен Support Manager 3 месяца назад 1

Hello all.  New user here, greetings from Ireland.  I have recently installed D103 G3 Extended version on single phase network with 2 CT's monitoring other circuits in the house.  All was OK and installation was relatively easy and setup OK.

We had during this week, short period of power loss on the grid.  When the power was reinstated, the device failed to reconnect automatically to the WiFi.  Only this evening I had to investigate as there was no data on the dashboard and device was in "Waiting" status, despite my router showing it as an attached device.  However, after waking up WiFi on the D103 and connecting, the WiFi was not connected but my router showed it as attached with correct IP address.  I had to manually reinstate the connection to the router from the device interface.  But the device still would not talk to the server, until I then performed restart of my router, then everything worked normally.


My question is, should the device reconnect to WiFi automatically by itself once grid power is restored and device starts again?


Second issue I note is with dashboard.  How is it possible or is it possible to lock each widget in place?  Sometimes when you scroll on the dashboard from iPhone, it moves the widgets around on top of each other and you have to take care to relocate them back to original position again.  I have tried "Lock Back" function but it does nothing.  Is there some setting to lock the widgets in place on dashboard to prevent unwanted movement?


Thanks!

0
Завершен

A remote dashboard for my client

Matexit 3 месяца назад в Дашбоард и виджеты обновлен Support Manager 3 месяца назад 1

Good morning.

This is my first installation.

I would ask, if i can create a remote access for my client.

In this way he'll can see own consumption measured by the device that i've installed.



Сервис поддержки клиентов работает на платформе UserEcho